West Yorkshire care home rated ‘Good’ in recent inspection

Croft House Care Home is a located in Gawthorpe, West Yorkshire, has been rated ‘Good’ in all areas following a recent Care Quality Commission inspection.

The 66-bedded care home in which specialises in the provision of nursing, residential dementia and dementia nursing care and is part of the nationwide Maria Mallaband Care Group, was found to offer safe, effective, caring, responsive, and well-led care, with a ‘Good’ rating across all inspected areas of provision.

The newly published report, which follows an unannounced visit from two CQC inspectors in May, reflects a positive picture of life in the home. The inspectors sought feedback from those living in the home and their families, who “felt safe and staff were caring and supportive.”

One person living in the home told inspectors: "I love it here, it's the best move I ever made. I feel safe."

Inspectors also found that “care was person-centred” and “people were supported to have maximum choice and control of their lives.”

The management team were praised as “approachable, supportive and informative” and having “created a culture of effective teamwork.”

Croft House Care Home Manager Rob Ashton said:

“I am delighted with this hugely positive CQC report which rightly highlights our person-centred approach, and the way in which our strong caring team work so brilliantly together to deliver a high quality of care.

“We consistently focus on embedding a culture of treating everyone with respect and supporting their independence, individuality and choices – so it is particularly pleasing to see that reflected in the inspectors’ findings.”

The report also notes that those at the home felt that there was “enough staff on duty”, that they “had been recruited through a robust process.” And that the care environment was “warm and welcoming” and “clean”, and rooms were “personalised.”

The four units at the home were fully refurbished in April 2021, and Croft House benefits from a number of communal areas including spacious lounge and dining areas, quiet lounges, sensory room, garden room, hairdressing salon and beautiful gardens.
The majority of bedrooms have en-suite facilities.

People also told inspectors that the home welcomed and took on board their feedback, as the report notes: “One person said, "I know if I raise things that they are sorted out." Another person told us, "They do ask how they are doing and there are questionnaires in the reception area."

Adds Rob Ashton:

“I am so proud of this report, especially some of the lovely comments from those living with us. Their wellbeing is at the heart of everything we do here, so to know we’re doing a good job, and that those in our care feel safe and happy is the best result we could achieve. We will keep on working and giving our best to ensure that is sustained and built on.”

To find out more about Croft House Care Home visit: https://www.mmcgcarehomes.co.uk/care-homes/croft-house