Miele supports high quality UK care home in growth plans through on-premise laundry planning

The Maria Mallaband Care Group (MMCG), one of the UK’s largest independent care providers, has confirmed the continuation of its relationship with commercial laundry provider Miele Professional, through its approved partner, JTM Service Ltd, to design on-premise laundry planning facilities for its new care homes.

Recognising the rise in demand for care facilities, which is set to soar by more than three quarters by 2035, the organisation will continue its growth journey by continuing to acquire  existing homes and build new ones.

MMCG has 85 homes across the country, housing nearly 4,000 residents and employing over 5,000 staff. MMCG has invested in Miele equipment across its homes to ensure high quality care is consistently being delivered.

With residents at the heart of everything they do, the care provider turned to their long-term, trusted service provider and Miele approved partner, JTM Service, to collaborate on laundry planning.

Working together with MMCG on each new care home, JTM Service and Miele Professional offer a range of services including site visits, liaising with care managers and providing a bespoke layout design to comply with guidelines set out by the Care Quality Commission (CQC). The equipment is installed by JTM Service, and staff training is provided. The Miele equipment is also compliant with Water Regulatory Advisory Scheme (WRAS) category five, to prevent the backflow of contaminated water and curb the spread of infectious diseases.

To ensure ease of installation and efficient laundry flow, JTM Service has worked closely with MMCG to meet objectives and address challenges.

Paul Wood, Managing Director of JTM Service said “MMCG are passionate about providing care and as experts in commercial laundry in the care sector we are delighted to be able to continue to support them in providing that care in both their existing and their new homes, with the design and installation of the laundry facilities and Miele equipment and the ongoing maintenance provision to ensure minimal downtime in the laundry.”

Gemma Christie, business account manager at the professional division of Miele said “We are delighted that our equipment can help Maria Mallaband achieve its growth goals while still providing excellent care for its residents.

“The importance of having a facility designed around laundry processes is crucial for both hygiene and efficiency. Considerations include space and location; process and usage; and, choice of equipment. For example, having a clear ‘dirty to clean’ flow will ensure items aren’t contaminated and that there is enough room to manage all the laundry required.”

James Burgan, commercial director of MMCG said: “We’ve been working with JTM Service and have used Miele equipment for several years now, and the relationship continues to flourish. We have been impressed with JTM Service’s understanding of the care sector as well as the extensive technical knowledge and responsiveness of the engineers. Their support throughout the installation process has been invaluable, when designing our laundry facilities”.