Home Instead Senior Care celebrates receiving its 50th “outstanding” CQC rating

Home Instead Senior Care, the provider of award-winning in-home care, today celebrated receiving its fiftieth outstanding rating from the Care Quality Commission (CQC), the highest possible rating available. The Wirral office became Home Instead’s fiftieth English office* to receive this highly coveted accolade.

Reaching the fiftieth milestone is an incredible achievement for Home Instead, it means an impressive 25% of the Home Instead network in England now boast this outstanding accreditation – compared to the average of home care providers in England which is just 3%.

The CQC inspections look for the following things when rewarding an office with an outstanding accreditation: the safety of the service offered, the effectiveness of the service offered and the extent to which the service is caring, responsive and well-led.

Martin Jones, CEO of Home Instead Senior Care comments: “To reach fifty CQC outstanding ratings from the CQC truly is testament to the fantastic work that is carried out by our amazing caregivers and teams in the Home Instead network. Each and every day our caregivers are touching the lives of older people, helping them to live well at home for longer and helping in our mission to help change the face of ageing in the UK.”

Kate Terroni, Chief Inspector of Adult Social Care at the Care Quality Commission, said: “I would like to congratulate everyone at Home Instead on the fantastic achievement of having 50 offices rated outstanding. Our inspections have consistently shown that people who use their services receive exceptional personalised care from a well led team.

“We want everybody to have access to the best possible care and will continue to support providers to share best practice, ensuring that more people across the country are able to access the highest quality care.”

Home Instead has been operating in the UK since 2005 and currently employs over 13,000 people, offering care and companionship services to over 14,000 people and its philosophy is based on the belief that care options often lack a truly personalised approach. Across the UK, Home Instead adopts a mission led approach to offering quality led care for people in the comfort of their home.

The Wirral office currently has 180 people that it supports with personal care and companionship and recently celebrated delivering its 1 millionth hour of care. It is run by husband and wife duo Mike and Catharine Chalton.

The CQC report assessed the Wirral office across several areas, with praise being given for the service which was described as highly effective and as promoting a good quality of life for the receivers of the service. Those receiving care were described as being at the centre of developing their care plans which gave them a real independence. Continuous improvement and training of caregivers was also highlighted with Home Instead being praised for constantly looking for ways that the service that is offered can be improved

You can read the full report here.