RV Care and HC-One receive ‘Outstanding’ CQC rating

An east Devon Domiciliary Care provider is delighted to have received an overall ‘Outstanding’ CQC rating, following a recent inspection by the Care Quality Commission (CQC).

RV Care Devon, a part of national care provider HC-One, provide care and support to over 60 clients in their own homes in the Honiton and Exeter area, and is only one of four care providers to have been rated Outstanding in the area.

The care provider was deemed to be safe, effective, caring and responsive, with care workers seen to deliver care that was respectful of client’s privacy and dignity and took account of people's individual preferences.

As part of the process, inspectors questioned clients and their families and found that people were happy with the care they received and felt that ‘Staff treated people with utmost respect and dignity and ensured privacy.’

Inspectors recognised that staff ‘promoted a sense of compassion, kindness and caring for everyone involved within the organisation which extended to people, families, friends and pets.’

Client comments included: “Nothing is too much trouble; the care is exceptional. I am so lucky.” and “A very good standard all round, I feel safe with them.”

A relative of one client, stated: “The carers genuinely care. They are absolutely lovely, kind and considerate."

The report also noted that staff were supported to reach their true potential. They were encouraged to obtain additional qualifications and suggest training, which would benefit the people they supported.

RV Care' ethos is one of life fulfilment and people leading a meaningful and active life. People were encouraged to engage in meaningful activities to aid both their physical and emotional well-being.

The service strived to provide the best possible person-centred care and support for people. Professionals commented: "I have been consistently impressed with RV Care they have always been very responsive, caring, thoughtful and person centred" and "Really impressed with the knowledge the carers have of their clients in terms of making the interactions meaningful with positive outcomes." Other professional comments included: "(Registered manager) personifies truly person-centred care with our clients and their families who are enabled to get involved in care planning alongside the professionals" and "Kind and caring and most of all will routinely go 'above and beyond' in how they engage with clients and work in a very person-centred manner."

Clare Connor, RV Care’s Registered Manager, said: “We’re thrilled to receive our Outstanding CQC report that reflects the hard work and dedication of our care team.

“Our priority is to provide the kindest possible care to our clients and the team work extremely hard to ensure that we’re delivering the best service possible. I’d like to thank the team for their continued dedication and loyalty.”

HC-One and RV Extra Care provide a home care service across Devon and the South West of England.